Mystery Check and Candidate Experience

In today's rapidly changing world of work, the candidate experience, i.e. the experience of applicants throughout the entire application process, is of crucial importance. It not only provides insights into the corporate culture, but also has a significant influence on a company's attractiveness as an employer. Mystery shopping is an innovative method for checking and optimizing the candidate experience.

Traditionally used in retail, mystery checks have become a valuable tool for many industries. Mystery shopping involves the use of specially trained testers who pose undercover as customers, or in this case as job applicants, to evaluate services.

What exactly is mystery shopping in the context of the Candidate Experience?

Specially trained testers apply for real or fake vacancies in order to experience the application process from the perspective of a real applicant. These "mystery candidates" go through all stages of the process and then report on their experiences in detail.

Why is this method so valuable?

1. Objective evaluation: Companies receive unbiased and honest feedback on the candidate experience.
2. Detailed insights: From the user-friendliness of the career site to feedback after the interview - no detail is left unconsidered.
3. Optimization potential: Direct insights into where improvements are needed can be implemented efficiently.
4. Benchmarking: Companies can compare their candidate experience with other competitors.

"The most important thing is that you believe in what you do. You have to love your work."

Steve Jobs

This idea can also be interpreted in this context: Companies that take their candidate experience seriously and want to constantly optimize it show that they believe in their candidates and employees. They understand that a positive candidate experience shapes the first impression of a company and plays a key role in attracting top talent.

Mystery shopping in the area of candidate experience is therefore a powerful tool. It not only allows companies to identify their own strengths and weaknesses, but also to proactively make improvements to the recruitment process. At a time when talent is increasingly hard to find, it is essential to perfect every aspect of the application process. Mystery shopping offers an invaluable perspective here.

Test your Candidate Experience neutrally and objectively!

At a time when competition for talent is more intense than ever, companies need to find innovative ways to stand out from the crowd. Candidate experience mystery shopping offers a unique opportunity to look at the application process from a new perspective and make continuous improvements. It is not only an assessment tool, but also a commitment to applicants and employees that their experience matters.