Achieving excellence at the POS!
Mystery shopping
mystery.agency, that's highest data quality through verified testers and AI-based evaluation. Guaranteed at least 10% cheaper than your previous provider!
OUR SERVICES
mystery
shopping
Our testers visit your stores. They check the quality of advice, sales process, service and compliance with your specifications.
Learn moremystery
Calls
Our testers call you, in the stores or on the hotline. They check competence, friendliness and compliance with your policies.
learn moremystery
E-Commerce
Our testers contact you online via email, contact form and chat. They check the responses and compliance with your processes.
learn moreour process
Our standardized process gives you comparable results across all stages of the customer journey.
Our AI tools deliver actionable analytics based on excellent and consistent data quality.
Input
You inform us about everything you want to find out. We listen.
Design
We work out a suitable procedure for the mystery checks.
Check
Our testers check your stores. With an on-site visit, by phone or online.
Analysis
The results become recommendations for action in our cockpit.
our prices
We offer fixed prices that can be calculated in advance, regardless of your industry, project size and location. Included is input, design, check and evaluation. All prices are final and fixed prices (net) without further surcharges.
Mystery
E-Commerce
Fixed price
Per interaction
An interaction can also include several channels (e.g. e-mail, contact form and chat).
Including project design, mystery check and evaluation.
Request a quoteMystery
Calls
Fixed price
Per call
A call can also include several calls (e.g. in the store and on the telephone hotline).
Including project design, mystery check and evaluation.
Request a quoteMystery
Shopping
Fixed price
per visit
On-site visit includes store and service check, optional with actual purchase.
Including project design, mystery check and evaluation.
Request a quoteOur price guarantee: We are atleast 10% cheaper than your current service provider for the same scope of services
.
Testimonials
We have over 100,000 testers in 15 countries. Our customers appreciate our high quality standards, professionalism and speed. All this at the best price-performance ratio on the market.
Catherine
Retail development manager
What I appreciate most about mystery agency is the speed and flexibility in implementing our requirements.
Alexander
CEO
The highly experienced and professional team of mystery agency enables cooperation at eye level.
Frank
Marketing & sales director
Every mystery shopping project so far has resulted in very concrete measures that have made our stores better.
d
we optimize your sales and service
Our AI tool generates specific recommendations for action from the results of mystery shopping in general and for each location individually. This has many advantages.
Fact-based benchmarking between stores.
Use of the data to sensitize employees to compliance.
Ensure consistency of the customer experience.
Derivation of concrete measures for POS optimization.
d