Achieving excellence at the POS!
Mystery shopping
Test purchases by verified test customers throughout Europe.
With AI-generated recommendations for action
and the best price-performance ratio.
OUR SERVICES
Mystery
VISITS
Our testers visit your stores. On site, they check advice, the sales process, service and compliance with your specifications.
mystery
Calls
Our testers call you, in the stores or on the hotline. They check competence, friendliness and compliance with your guidelines.
Mystery E-Commerce
Our testers contact you online via email, contact form and chat. They check the answers and compliance with your processes.
our process
Our standardized process enables you to achieve comparable results across all stages of the customer journey.
Our AI tools deliver actionable insights based on excellent and consistent data quality.
Input
You inform us about everything you want to find out. We listen.
Design
We work out a suitable procedure for the mystery checks.
Check
Our testers check your stores. With an on-site visit, by phone or online.
Analysis
The results become recommendations for action in our cockpit.
our prices
We offer fixed prices that can be calculated in advance, regardless of your industry, project size and location. Included is input, design, check and evaluation. All prices are final and fixed prices (net) without further surcharges.
Mystery E-Commerce
Fixed price
Per interaction
An interaction can also include several channels (e.g. e-mail, contact form and chat).
Including project design, mystery check and evaluation.
Mystery
Calls
Fixed price
Per call
A call can also include several calls (e.g. in the store and on the telephone hotline).
Including project design, mystery check and evaluation.
Mystery
Shopping
Fixed price
per visit
On-site visit includes store and service check, optional with actual purchase.
Including project design, mystery check and evaluation.
Our price guarantee: We areat least 10% cheaper than your current service provider for the same scope of services
.
Testimonials
We have over 100,000 testers in 15 countries. Our customers value our high quality standards, professionalism and speed. All this at the best price-performance ratio on the market.
Kai Thomys
Expert Customer & Quality
Fressnapf
"We would like to thank you very much for your extremely professional and dedicated support. We particularly appreciated the quick and competent response to all our concerns and the high quality of the tests carried out."
Stephanie Möller
destination marketing
city of Wolfsburg
"From the initial contact via the contact form on the website through to the preparation, development of a questionnaire and implementation of the test purchases, we received good all-round support and advice. We had a fixed contact person on site and were very satisfied. We would recommend Mystery Agency at any time."
Bernd H. Kasmann
Sales Manager
Möbel Schaffrath
"Overall very positive experience. Mystery Agency is very customer-oriented and very flexible when it comes to spontaneous requirements."
we optimize your sales and service
Our AI tool generates specific recommendations for action from the results of mystery shopping in general and for each location individually. This has many advantages.
- Fact-based benchmarking between stores.
- Use of the data to sensitize employees to compliance.
- Ensure consistency of the customer experience.
- Derivation of concrete measures for POS optimization.