Achieving excellence at the POS!

Mystery shopping

mystery.agency, that's highest data quality through verified testers and AI-based evaluation. Guaranteed at least 10% cheaper than your previous provider!

Our services for you!
Mystery Checks
Companies

OUR SERVICES

Mystery Shopping

mystery
shopping

Our testers visit your stores. They check the quality of advice, sales process, service and compliance with your specifications.

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Mystery Calls

mystery
Calls

Our testers call you, in the stores or on the hotline. They check competence, friendliness and compliance with your policies.

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Mystery e-commerce

mystery
E-Commerce

Our testers contact you online via email, contact form and chat. They check the responses and compliance with your processes.

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to all services

our process

Our standardized process gives you comparable results across all stages of the customer journey.
Our AI tools deliver actionable analytics based on excellent and consistent data quality.

Mystery Shopping Input

Input

You inform us about everything you want to find out. We listen.

Mystery Shopping Design

Design

We work out a suitable procedure for the mystery checks.

Store Check

Check

Our testers check your stores. With an on-site visit, by phone or online.

Mystery shopping analysis

Analysis

The results become recommendations for action in our cockpit.

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our prices

We offer fixed prices that can be calculated in advance, regardless of your industry, project size and location. Included is input, design, check and evaluation. All prices are final and fixed prices (net) without further surcharges.

Mystery
E-Commerce

Fixed price

Per interaction

An interaction can also include several channels (e.g. e-mail, contact form and chat).

Including project design, mystery check and evaluation.

Request a quote

Mystery
Calls

Fixed price

Per call

A call can also include several calls (e.g. in the store and on the telephone hotline).

Including project design, mystery check and evaluation.

Request a quote

Mystery
Shopping

Fixed price

per visit

On-site visit includes store and service check, optional with actual purchase.

Including project design, mystery check and evaluation.

Request a quote

Our price guarantee: We are atleast 10% cheaper than your current service provider for the same scope of services
.

Testimonials

We have over 100,000 testers in 15 countries. Our customers appreciate our high quality standards, professionalism and speed. All this at the best price-performance ratio on the market.

Mystery Shopping Testimonial

Catherine

Retail development manager

What I appreciate most about mystery agency is the speed and flexibility in implementing our requirements.

Mystery Shopping Experience

Alexander

CEO

The highly experienced and professional team of mystery agency enables cooperation at eye level.

Mystery Shopping Agency

Frank

Marketing & sales director

Every mystery shopping project so far has resulted in very concrete measures that have made our stores better.

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Optimization POS

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we optimize your sales and service

Our AI tool generates specific recommendations for action from the results of mystery shopping in general and for each location individually. This has many advantages.

Fact-based benchmarking between stores.

Use of the data to sensitize employees to compliance.

Ensure consistency of the customer experience.

Derivation of concrete measures for POS optimization.

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