Mystery e-commerce

Mystery e-commerce

Real customers on the WEB

Our test customers contact you via the web. They document their visit in detail. Gain real experience, objectively and at first hand.

Mail & Chat

Check of advice and customer service.


Check of structure, information and processes.

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our services

Depending on your specifications, a variety of topics can be examined and documented during mystery e-commerce. In addition to assessing communication and processes, this can also include technical aspects in the audit.


Contact options (mail, chat), quality of advice, follow-up process.

Purchase process

Conclusion of purchase, documentation, cross/upselling, contact options


Greeting, empathy, solution orientation, farewell.

Contents / FAQs

Findability, clarity and comprehensibility, solution orientation.


UX/UI, page structure, content, SEO, privacy, accessibility


System, compliance processes, waiting times, competence and friendliness.

our prices

We offer fixed prices that can be calculated in advance, regardless of your industry and project size. Included is input, design, check and evaluation. All prices are final and fixed prices (net) without further surcharges.


Fixed price

per interaction

An interaction can also include several channels (e.g. e-mail, contact form and chat).

Including project design, mystery check and evaluation.

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Mystery e-commerce agency

our advantages is your specialized partner for Mystery E-Commerce. Use our experience for the best mystery checks for your business. Our large pool of testers combined with AI-based analytics enable 100% customer satisfaction.


The highest quality standards, standardized processes and experienced employees ensure the highest data quality.


We meet every deadline. If you need it fast, you will receive your results within hours.

Best price / performance ratio

Our fixed prices make every project calculable. Guaranteed 10% cheaper than your current provider.

our process

In the case of mystery calls, extremely fast implementation is possible if required. We manage from input to analysis within one day. You receive the results ready prepared in your cockpit.

Mystery e-commerce input


You inform us about everything you want to find out. We listen.

Mystery e-commerce design


We work out a suitable procedure for the mystery checks.

Mystery Check Online


Our testers check your website and online contact options.

Mystery Shopping Online


The results become recommendations for action in our cockpit.

Request now without obligation!

With price guarantee: We are atleast 10% cheaper than your current service provider for the same scope of services

We will be happy to advise you personally:

Arrange consultation appointment

Call: 0511-515443-50

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Store checks




Satisfied customers