Mystery e-commerce
Real customers on the WEB
Our test customers contact you via the web. They document their visit in detail. Gain real experience, objectively and at first hand.
Mail & Chat
Check of advice and customer service.
Website
Check of structure, information and processes.
OUR SERVICES
Depending on your specifications, a variety of topics can be examined and documented during mystery e-commerce. In addition to assessing communication and processes, this can also include technical aspects in the audit.
Consulting
Contact options (mail, chat), quality of advice, follow-up process.
Contents / FAQs
Findability, clarity and comprehensibility, solution orientation.
Purchase process
Conclusion of purchase, documentation, cross/upselling, contact options
Website
UX/UI, page structure, content, SEO, privacy, accessibility
Complaint
Greeting, empathy, solution orientation, farewell.
Chat
System, compliance processes, waiting times, competence and friendliness.
our prices
We offer fixed prices that can be calculated in advance, regardless of your industry and project size. Included is input, design, check and evaluation. All prices are final and fixed prices (net) without further surcharges.
Mystery
E-Commerce
Fixed price
per interaction
An interaction can also include several channels (e.g. e-mail, contact form and chat).
Including project design, mystery check and evaluation.
our advantages
mystery.agency is your specialized partner for mystery e-commerce. Use our experience for the best mystery checks for your company. Our large pool of testers combined with AI-based analyses enable 100% customer satisfaction.
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Professionalism
The highest quality standards, standardized processes and experienced employees ensure the highest data quality. -
Speed
We meet every deadline. If it has to be done quickly, you will receive your results within hours. -
Best price/performance ratio
Our fixed prices make every project calculable. Guaranteed to be 10% cheaper than your current provider. This applies to every project and every single test purchase.
our process
Mystery calls can be implemented extremely quickly if required. We go from input to analysis within one day. You receive the results ready prepared in your cockpit.
Input
You inform us about everything you want to find out. We listen.
Design
We work out a suitable procedure for the mystery checks.
Check
Our testers check your stores. With an on-site visit, by phone or online.
Analysis
The results become recommendations for action in our cockpit.
Request now without obligation!
With price guarantee: We areat least 10% cheaper than your current service provider for the same scope of services
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- We will be happy to advise you personally:
- Arrange consultation appointment
- Call: 0511 93678594
- ma@mystery.agency
Contact form
215
Projects
10.000
Store checks
15
Countries
35
Satisfied customers