Mystery e-commerce - mystery agency

Real customers on the WEB

Our test customers contact you via the web. They document their visit in detail. Gain real experience, objectively and at first hand.

Mail & Chat

Check of advice and customer service.

Website

Check of structure, information and processes.

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our services

Depending on your specifications, a variety of topics can be examined and documented during mystery e-commerce. In addition to assessing communication and processes, this can also include technical aspects in the audit.

Consulting

Contact options (mail, chat), quality of advice, follow-up process.

Purchase process

Conclusion of purchase, documentation, cross/upselling, contact options

Complaint

Greeting, empathy, solution orientation, farewell.

Contents / FAQs

Findability, clarity and comprehensibility, solution orientation.

Website

UX/UI, page structure, content, SEO, privacy, accessibility

Chat

System, compliance processes, waiting times, competence and friendliness.

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our prices

We offer fixed prices that can be calculated in advance, regardless of your industry and project size. Included is input, design, check and evaluation. All prices are final and fixed prices (net) without further surcharges.

Mystery
E-Commerce

Fixed price

per interaction

An interaction can also include several channels (e.g. e-mail, contact form and chat).

Including project design, mystery check and evaluation.

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our advantages

mystery.agency is your specialized partner for Mystery E-Commerce. Use our experience for the best mystery checks for your business. Our large pool of testers combined with AI-based analytics enable 100% customer satisfaction.

Professionalism

The highest quality standards, standardized processes and experienced employees ensure the highest data quality.

Speed

We meet every deadline. If you need it fast, you will receive your results within hours.

Best price / performance ratio

Our fixed prices make every project calculable. Guaranteed 10% cheaper than your current provider.

our process

In the case of mystery calls, extremely fast implementation is possible if required. We manage from input to analysis within one day. You receive the results ready prepared in your cockpit.