... to improve your telephone conversations Silent monitoring is a quality management method in which specially trained employees connect anonymously to real customer conversations in the call center or service center. The aim of silent monitoring is to

... with these 5 tips If you want to increase your sales as a company, you need to improve your customer service. Studies show that poor customer service is not only a missed opportunity, but also a significant risk. Other studies show that

Your agency for structured POS controlling A store check can be used to check and evaluate service and compliance with standards in a retail store. In a store check, people disguised as customers visit a store, usually in the retail sector, and

Mystery shopping in the restaurant Restaurant Mystery shopping for better service in your restaurant? Great service is the key to customer satisfaction and customer loyalty. This is especially true in the restaurant industry. If someone finds the proverbial fly in the ointment, they will be left with very

You have most likely landed on this page because you were looking for a mystery shopping agency. We are one of the leading mystery shopping agencies in Germany, based in Hanover. Our goal is to support your company in improving its market position

A test call, also known as a mystery call, can be used to gather information that can be used to improve the quality of telephone contact. For this purpose, a trained tester calls a company and evaluates it after the call based on previously defined criteria

Since the term mystery shopper is not protected by law, it can be very difficult to find reputable mystery shopper agencies because just anyone can open a mystery shopper agency. Choosing a reputable mystery shopper agency is extremely important to ensure high quality results and a

Competitor monitoring is an essential component of marketing strategies. Its purpose is to monitor and evaluate the activities and developments of competitors. In this article, we explain the benefits of competitive intelligence and show you why you should monitor your competitors in the

... In stores, franchises and competitors? Before a mystery shopping project, many customers ask us whether mystery shopping is permitted. Undercover tests at your own or third-party stores - can you just do that? Test shopping - what is allowed? First of all, we have to find a