Our Mystery Checks

Mystery Shopping

mystery
shopping

Our testers visit your stores. They check the quality of advice, sales process, service and compliance with your specifications.

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Mystery Calls

mystery
Calls

Our testers call you, in the stores or on the hotline. They check competence, friendliness and compliance with your policies.

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Mystery e-commerce

mystery
E-Commerce

Our testers contact you online via email, contact form and chat. They check the responses and compliance with your processes.

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Companies

what makes sense at what moment?

The various services complement each other and can also be combined. But what is particularly suitable for which questions?

Mystery Shopping

Mystery Calls

Mystery e-commerce

Store check (e.g. product presentation, cleanliness)
Contents (e.g. answers to specific questions)
Processes (e.g. compliance)
Behavior (e.g. friendliness and objection handling)
Technology (e.g. UX/UI, accessibility)
We also offer Mystery Checks for Candidate Experience (recruitment process) in the HR area.
Mystery Shopping Agency

our advantages

mystery.agency is your specialized partner for Mystery E-Commerce. Use our experience for the best mystery checks for your business. Our large pool of testers combined with AI-based analytics enable 100% customer satisfaction.

Professionalism

The highest quality standards, standardized processes and experienced employees ensure the highest data quality.

Speed

We meet every deadline. If you need it fast, you will receive your results within hours.

Best price / performance ratio

Our fixed prices make every project calculable. Guaranteed 10% cheaper than your current provider. This applies to every project and every single test purchase.

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215

Projects

10.000

Store checks

15

Countries

35

Satisfied customers