Our Mystery Checks
mystery
shopping
Our testers visit your stores. They check the quality of advice, the sales process, service and compliance with your specifications.
mystery
Calls
Our testers call you, in the stores or on the hotline. They check competence, friendliness and compliance with your guidelines.
Mystery E-Commerce
Our testers contact you online via email, contact form and chat. They check the answers and compliance with your processes.
what makes sense at what moment?
The various services complement each other and can also be combined. But what is particularly suitable for which questions?
Mystery
Shopping
Mystery
Calls
Mystery
E-Commerce
Store check (e.g. product presentation, cleanliness)
Contents (e.g. answers to specific questions)
Processes (e.g. compliance with specifications)
Behavior (e.g. friendliness and objection handling)
Technology (e.g. UX/UI, accessibility)
We also offer mystery checks in the HR area for candidate experience (recruitment process).
Mystery
Shopping
Store check (e.g. product presentation, cleanliness)
Contents (e.g. answers to specific questions)
Processes (e.g. compliance with specifications)
Behavior (e.g. friendliness and objection handling)
Technology (e.g. UX/UI, accessibility)
Mystery
Calls
Store check (e.g. product presentation, cleanliness)
Contents (e.g. answers to specific questions)
Processes (e.g. compliance with specifications)
Behavior (e.g. friendliness and objection handling)
Technology (e.g. UX/UI, accessibility)
Mystery
E-Commerce
Store check (e.g. product presentation, cleanliness)
Contents (e.g. answers to specific questions)
Processes (e.g. compliance with specifications)
Behavior (e.g. friendliness and objection handling)
Technology (e.g. UX/UI, accessibility)
We also offer mystery checks in the HR area for candidate experience (recruitment process).
our advantages
mystery.agency is your specialized partner for mystery e-commerce. Use our experience for the best mystery checks for your company. Our large pool of testers combined with AI-based analyses enable 100% customer satisfaction.
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Professionalism
The highest quality standards, standardized processes and experienced employees ensure the highest data quality. -
Speed
We meet every deadline. If it has to be done quickly, you will receive your results within hours. -
Best price/performance ratio
Our fixed prices make every project calculable. Guaranteed to be 10% cheaper than your current provider. This applies to every project and every single test purchase.
215
Projects
10.000
Store checks
15
Countries
35
Satisfied customers