What makes us different from other mystery shopping agencies?

If you are looking for a reputable mystery shopping agency, we are the ideal partner for you. Our mystery shopping agency is one of the leading European providers of mystery checks with over 100,000 testers in 15 countries. Our mystery shoppers are briefed and continuously supported by us.

We are known for providing our customers with reliable data on all areas of their companies and their service offerings. In addition to a comprehensive service, we focus on the best possible quality and AI-based analyses. 

Thanks to our fixed prices, you know exactly how much a project will cost in advance. This makes every project calculable.

We pride ourselves on having the best price/performance ratio and are guaranteed to be 10% cheaper than your current provider. This applies to every project and every single test purchase.

How can our mystery shopping agency help your company?

By hiring a mystery shopping agency, you can see your company through the eyes of your customers. We always have a full-service solution for you. Once you have communicated your wishes to us, we will help you to complete your project as quickly as possible in a cost-effective and, above all, highly efficient manner. In doing so, we focus entirely on your specifications. 

We will carry out your project in a results-oriented, efficient and, above all, successful manner. You can measurably increase your success with the help of our test calls and test purchases. Our long-standing and highly trained testers are among the most capable in German-speaking countries and Europe. This sets us apart from other mystery shopping agencies. 

Our mystery shoppers can point out any defects and errors, which you can then rectify quickly and efficiently. This allows you to improve your customer service in the long term. 

Improved customer service leads to increased customer satisfaction and stronger customer loyalty. Because if your customers are satisfied with you and your service, they will use your service again and again and not look around at the competition. This optimizes and strengthens your market position and gives you a competitive advantage.

What can you have checked by mystery shopping?

With Mystery Shopping you can have a number of different factors checked. These include the checking of:

• Compliance with internal company guidelines
• Employee behavior
• Knowledge level of sales and service staff

You can also use mystery shopping to test numerous channels, such as:

• Sales representative
• Branches 
• Branch offices
• Mail Center
• Call Center

Which companies benefit from a mystery shopping agency

A mystery shopping agency can be used in all areas and sectors in which the quality of service, the presentation of services and products and in which employees communicate with customers. 

These industries range from store checks in retail to restaurant mystery shopping and healthcare. Below is a list of some of the industries that can benefit from mystery shopping. If you cannot find your industry in this list, please contact us.

• Pharmacies  
• Car trade  
• Automotive industry  
• Car rental  
• Car repair shop  
• Banks  
• DIY stores  
• Clothing  
• Call center  
• Drugstores  
• Electronics  
• Energy supply  
• Retail trade  
• Financial sales  
• Fitness studios  
• Gastronomy / Restaurants  
• Healthcare  
• Hotel industry  
• Jewelers  
• Cosmetics  
• Food  
• Food industry  
• Grocery stores  
• Fairs  
• Furniture / furniture stores  
• Food industry  
• Travel industry
• Shoes  
• Specialty retail  
• Toys  
• Sports stores  
• Supermarkets  
• Petrol stations  
• Telecommunications  
• Textile  
• Insurances  

Our service is used and appreciated by companies in all sectors. Among the companies that use our services are well-known companies such as e.on, Mercedes, Klingel and Peek & Cloppenburg.

If you are planning mystery shopping or mystery calling projects and have any further questions, we look forward to hearing from you.